Who We Are We are Universal Training Concepts, Inc. (UTC).  Our purpose statement is "We exist to serve by changing lives"  What does that mean?  What does that have to do with the output of your organization?  What does that have to do with delivering on excellence, value and productivity?  EVERYTHING! People are the single, most powerful component of every business - regardless of size.  In today's workplace, people somehow think that working on processes is what drives business ahead.  Process improvement may or may not relate to all of the people in your organization.  However, people improvement will impact every process in your organization.  We are experts when it comes to people skills.  Some refer to what we do as building "soft skills".  Consultant Brownie Wise said, "Build the people and they will build the business."  UTC builds productivity and organizational output/capacity by enhancing the people skills at all levels of your organization.  That's who we are.  And we do do it by reaching people in the one place where they are fully themselves, we do it by getting to the spot where lasting decisions are made, we do it by reaching and changing hearts, we do it by showing people themselves and infusing the desire for better, we do it by changing lives.   Bruce Manchion is founder and CEO of Universal Training Concepts, Inc.  He is a sought after keynote speaker, trainer and consultant, doing work worldwide for clients.  He is author of "Getting To The Gut", a DVD program on achieving desired behavior change from others, as well as the published articles, "Anticipating, Meeting and Exceeding Customer Expectations", an article on creating customer delight, and "Rules of Engagement", an article on the rules for successful teamwork.  For more on Bruce Manchion, click here. To see sample video clips from "Getting To The Gut", got to the "Resources" section of this site.       The Rest Of The Team Mary Marvar has 18 years of experience as a trainer/facilitator.  She specializes in adult learning and selling skills.   Jeffery Smith has 17 years of experience as a trainer/facilitator.  He specializes in leadership and performance development.   Leo Trusclair has 12 years of experience as a trainer/facilitator.  He specializes in emotional intelligence in the workplace.   Sheri Kay has 12 years of experience as a trainer, facilitator and speaker.  She specializes in teamwork and coaching. Marlon King has 22 years of experience in training and development.  Marlon specializes in building multicultural teams and in human resource management.