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I'm Bruce Manchion, CEO of Universal Training Concepts, Inc. (UTC). I am a keynote speaker, trainer and consultant, and expert in building productivity/organizational capacity by enhancing the people skills at all levels in organizations. For sampling of clients, click here.
Originally from Brooklyn, NY, I graduated Emporia State University in Emporia, KS and began a fourteen year career in sales and sales management for Procter and Gamble. That is where I built the foundation of learning and expertise for what I now do.
Work is more challenging than it has ever been, more competitive than it has ever been and more stressful than it has ever been. It stands to reason then, that it ought, also, to be more rewarding than it has ever been. This is best achieved by using work to build the skills of the people. Rather than seeing the workplace as the end, I see the workplace as the venue for growing people skills. The end is growth. The workplace provides an excellent environment for the growth to take place. When people are growing, they are more productive, more loyal, more cooperative and take more ownership in their work and in their workplace. This is my philosophy. This is what I do. Some of my credentials are:
- Author, "Getting To The Gut", a DVD on achieving higher results in convincing others to take the actions you want them to take. (For sample clips from "Getting To The Gut", see the "Resources" section of this site.)
- Author, "Anticipating, Meeting and Exceeding Needs and Desires", a published article on providing superior customer service.
- Author, "Rules of Engagement", a published article on the necessary behaviors for team and team member success.
- Certified DiSC consultant and trainer.
- Creator of:
- "C.A.P.D.", a four-step process for teams that can reduce unnecessary rework by up to 40%.
- "Global Integrated Selling Process". which makes selling more efficient by enrolling the buyer in the process - essentially getting them to participate in selling themselves.
- "Team-Based Work System", a model that provides structure and focus for team leaders, team members and the team as a whole.
- "Core People Skills", which are six skills that are necessary for success in the workplace of today.
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