Articles, Files and Programs Order the "Getting To The Gut" DVD program. For a description of "Getting To The Gut", click here.   To order, click here.   For sample video clips, click the links below:   Active Listening Learning and behavior change Paraphrasing Articles (PDF format) "Anticipating, Meeting and Exceeding Needs and Desires" - a published article on providing superior customer service. "Rules of Engagement" - a published article on the necessary behaviors for team and team member success. "Ten Words To Avoid When Serving Customer Needs" - a list of the terms that should be avoided by everyone in any service industry. "There's More Than One Kind Of Team" - an article on the three types of teams. "Why Teammates Surrender - When Teammates Raise A White Flag" - an article on the detrimental effects that occur when team members choose to give up, to give in, to keep quiet.  Bruce Manchion Current Month Calendar Click Here DiSC Personal Profile System DiSC is the state-of-the-art behavioral tool that asseses and informs on one's own behavioral tendencies and those of others with whom you work.  Understanding your own tendencies and those of others around you allows you to gain maximum results by using the knowledge of DiSC to adjust your behavior appropriately so that you get more of what you want faster.  To learn more about DiSC, click here. To discuss using DiSC in your organization, email us by clicking here.   DiSC ONLINE CREDITS (to order, click here).